Private Supervised Contact Service · North West London
Helping children keep safe, meaningful relationships with the people who love them.
Supported every step of the way by accredited social care staff.
Who we are
A calm, steady presence when families need one most.
FamilyFirst is a private supervised contact service based in North West London, built around a simple belief: a child's relationships shouldn't have to end because circumstances got complicated.
Separation, safeguarding concerns, or a long period apart can make it hard for a child to stay in touch with someone they love — a parent, a grandparent, a sibling. We exist to make that contact possible again, safely, and without added pressure on the child.
Every member of our team is an accredited social care professional. We work alongside Cafcass, solicitors, social workers and the Family Court, providing a neutral, professional space where contact can happen — and be recorded — with confidence.
Accredited professionals
Every member of our team is an accredited social care professional with enhanced DBS clearance.
Child-focused, always
Trained in safeguarding, child development and de-escalation, so contact happens without added pressure on the child.
Neutral and court-ready
We work alongside Cafcass, solicitors, social workers and the Family Court, with typed session summaries they can rely on.
What we offer
What do we offer?
Choose a service to see how it works.
Supervised Contact
This service is for families where there's a more serious concern for the safety of a child or an adult. Every session is supervised one-to-one, with a trained member of staff always within sight and sound of the child, ready to step in and support if it's needed. We stagger arrival and departure times so parents don't need to cross paths, and after each visit we write up a typed summary that families can pass on to the Court, Cafcass, solicitors or social workers if it's needed.
Indirect Contact
Sometimes meeting in person isn't safe, workable, or right for a child just yet. When that's the case, we help parents and other family members stay connected in other ways — through letters, cards, small gifts, or phone calls arranged through us. This is often the right first step when reintroducing a child to a parent they haven't seen for some time, or where there are concerns around domestic abuse, child protection, or adoption.
Virtual Contact
When distance, disability, travel or legal restrictions make meeting in person difficult, virtual contact offers a practical way to stay in touch. One of our trained supervisors sets up the call and stays present throughout, making sure it runs safely and positively for everyone. Sessions can take place over Zoom, Teams, Skype or another video platform, and a written summary follows afterwards.
Community Contact
Once contact has settled into a safe, steady pattern, we can start introducing outings into the community. One of our supervisors accompanies the child and their parent on trips out — to a local park, the shops, or somewhere to eat — giving them relaxed, memorable time together. We think carefully about where we go, so every outing is safe and suited to the child's needs, and we provide a written report after each visit.
Supported Contact
Supported contact helps a child stay in touch with a parent when trust has broken down or communication between the adults is difficult. Parents don't need to meet, and other families may be attending at the same time. We keep an attendance record for each visit, without the closer, one-to-one supervision used in our other services.
Not sure which is right? We'll talk it through with everyone involved and recommend the option that fits best.
How it works
From first conversation to first session
Referral
From a parent, a solicitor, Cafcass, a social worker, or directly from the Family Court.
Initial assessment
We talk you through what's needed and arrange an assessment before contact begins.
Contact sessions
Staggered arrival and departure times, so parents don't need to cross paths.
Written report
A typed summary to share with the Court, Cafcass, solicitors or social workers.
Have a question?
Questions families often ask
Tap a question to see the answer.
Referrals can come from a parent, a solicitor, Cafcass, a social worker, or directly from the Family Court. Get in touch through our contact section and we'll talk you through what's needed, then arrange an initial assessment before contact begins.
It depends on the circumstances — the level of safety concern, distance, and how settled contact already is. We'll talk this through with everyone involved, along with any professionals on the case, and recommend the option that fits best.
No. For supervised and supported contact, we stagger arrival and departure times so parents don't need to cross paths. If keeping parents apart is a particular concern for your family, let us know when you refer so we can plan around it.
Yes, for supervised, virtual and community contact we prepare a typed summary after each session. These can be shared with the Court, Cafcass, solicitors, or social workers if needed. Supported contact records attendance rather than a full written report.
Yes. All of our staff are accredited social care professionals with enhanced DBS clearance, trained in safeguarding, child development and de-escalation.
We're based in North West London and support families from across the surrounding areas. Reach out through our contact section and we can confirm what's practical for your journey.
Get in touch
Let's talk about what your family needs.
Whether you're a parent, a solicitor, a social worker, or referring through Cafcass or the Court — reach out and we'll take it from there. Based in North West London, serving the surrounding areas.